ZONE3 LTD

Please note, customer is responsible for return postage fees on any returns.

How do refunds works?Returning your Zone3 gear for a refund is easy to complete online! First, initiate your return online at https://zone3.returnscenter.com/ using your order number and your e-mail address. Soon your request will be approved by our Returns Team.If you are based in the UK, please return your item/s to the address below:Zone3 Ltd Returns, International Logistics Group Ltd, International House Unit 2C & 2D Gatwick Gate, Charlwood Road, Lowfield Heath, Crawley West Sussex RH11 0TG

Whether racing or training, we want to be sure you’re in the best fitting triathlon kit so we’ve put together a helpful sizing chart, so you can shop with confidence in the knowledge that the size you purchase is right for you. However, if it’s not quite right please use the Zone3 Returns Centre to request a refund or warranty case (if applicable): https://zone3.myreturnscenter.com/

What is your warranty policy?Your Zone3 trisuit and wetsuit are covered by a 12 month warranty from the date of purchase. Zone3 will choose to replace or repair any defects that occur within normal wear and tear circumstances. Zone3 retain the right to define normal wear and tear circumstances, but as a guideline this requires the customer to follow the wetsuit care instructions included with each purchase and displayed below. All reasonable precautions must be taken to maintain the wetsuits condition. Exposure to elements such as extreme heat and direct sunshine, prolonged bacteria and chlorine exposure, and other harsh or abrasive substances can accelerate product degradation and void warranty. Materials such as fingernails and other sharp objects may tear and rip the high performance neoprene. Zone3 will not repair or replace items that have clear physical stress such as rips and split seams, or where there is clear evidence of inadequate care or treatment. All of our other products do not have a warranty policy.

What are the shipping options and delivery times?Delivery feesUK- £3.95/ €3.95 or free for orders of £50/ €50 and over.Zone1* -£4.95/ €4.95 or free for orders of £100/ €100 and over.Europe - £5.95/ €5.95 or free for orders of £150/ €150 and over.International –£19.95/ €19.95 or free for orders of £150/ €150 and over.*Zone1 contains Guernsey, Isle of Man, JerseyDelivery times:UK - 3 to 5 days (please allow for 2 to 3 days processing)Europe - 3 to 5 days (please allow for 2 to 3 days processing).International - 8 to 10 days (please allow for 2 to 3 days processing)European orders are despatched from within the EU so are not liable for customs and duty charges.During Sales & Promotions please allow for an extra 5 days and for amended shipping rates.